Team Leader - Making Days

What's this job all about?

At PSS, we’ve got an important job to do; and that’s to help people make the most of their lives. Whether you’re working directly with the people who use our services, or behind the scenes in one of our offices, every day you’ll be helping to make other people feel happier, healthier and more supported.

We’re a social enterprise or, as we like to call it – a ‘business with a heart’. This means that all the money we make goes back into finding new ways to help people. Our aim is simple; we want to help people change their lives for the better – no matter what life throws at them. We’ve got offices across Merseyside, Wales, Manchester and the Midlands, where we’re making our stamp.

What’s our Making Days service all about?

Our Making Days in Liverpool are about empowering people with learning disabilities to be who they want to be and do what they want to do. The people we support shape what their service looks like and how they spend their days; learning, growing and thriving in our day centres, hubs or out and about in their local communities. The people who use our services want to make a big contribution to the world we live in. They want to take on roles in the wider community, lead change and influence, and our wonderful teams support them to do just that.

What you’ll do as team leader for Making Days

We firmly believe that everyone has the power to change not only their own lives, but also the lives of others and to make their communities better for everyone. And, as our new team leader, you’ll be the one to empower people to unleash that potential in others.

You’ll manage our support teams to be the very best they can be for the people who matter most – the people we support. You’ll do this by:

Doing things inclusively

The role’s about making sure the people we support always have a voice and a choice. You’ll lead your team to support people in the right way, making sure people have freedom and choice to live their life how they want to and can participate in their local community.

You’ll be expected to build and maintain close links within the local community and with other organisations to expand what we can offer to the people we support.

You’ll monitor progress on a person-centred level and ensure people are getting the support they need and great outcomes are being met for every single person we support. This will involve handling and reporting on any safeguarding issues for individuals in line with PSS policies and procedures.

Putting your heart and soul into it

You’ll need to be an authentic leader – someone honest and true to themselves who gives their absolute all and believes that their first role is to serve others. You’ll need a big commitment to delivering the right results in the right way – after all – it’s not just about what we do, it’s about the way we do it as well.

You’ll be a real go-getter, a positive person who loves what they do and shines when other people shine.

At PSS our values are really important and truly run through our core. To be a team leader with us you’ll need live our five values every day, making decisions with them in mind. You’ll big-hearted, genuine, open-minded, determined and professional.

Being a people person

At PSS it’s so important that you’re motivated by people and want to support them to be the best they can be. That goes for the people we support and our teams too. To be an effective team leader it’s important that you build effective professional relationships and create a great sense of camaraderie within your team and with the broader organisation. You’ll have regular one-to-ones with your team, support them to develop new skills and really motivate them to be awesome at what they do.

Using the resources you have wisely

We’re a charity and need to make sure we get the best from our resources, making them go as far as we can. As a team leader, we’ll need you maximise what we’ve got – whether it’s our pennies, our time, our skills or our efforts. You’ll be innovative, you’ll use systems efficiently and you’ll be data-savvy, thinking about the big picture in everything you do.

Getting the basics right

There are lots of important standards that we need to keep an eye on to make sure people are happy, healthy and well supported. It will be super important for you to follow all our important policies and procedures in terms of health and safety, quality assurance and improvement. You’ll be a dab-hand at recording and look after staff hours, annual leave, expense etc.

Being the best version of you

At PSS we believe in something called 70-20-10 learning. That means that 70% of learning comes from first-hand experience, 20% comes from learning from those around us and 10% comes from formal learning like courses and qualifications.

We’re looking for a driven person who wants to continuously grow and get better at what they do using 70-20-10 learning. Professional development is a big deal at PSS and you’ll need to be up for the challenge of growing and improving for the good of the people we support.

What's in it for you?

• 24/7 remote GP advice*
• Non-repayable grant fund for teammates in serious financial difficulty
  
• Free counselling 24/7, 365 days per year*
• Cancer guidance and support*
• 360 wellbeing reports*
• 1-2-1 lifestyle coaching*
• Personal training*
• Nutritional consultations*
• Cycle2Work Scheme
• Charity Worker discounts
• Refer-a-friend bonus
• Access to your monthly pay early
• Blue Light Card eligibility
  
• Online physiotherapy*
• Gym membership discounts
• Financial guidance by Salary Finance
• PSS Savings Club
• Annual public transport season ticket loan (not a footy season ticket loan, but still pretty good!)
• Medicash membership
• CCSC Sports and Leisure membership
• Family-friendly leave
• The chance to join Costco and buy industrial sized packets of Malteasers (and a canoe...)
• ... and loads more stuff that we're updating all the time!

*Provided through Unum Help@Hand app

More about PSS perks

Important things to read before you apply

How to apply 

We use a system called Applied to do blind recruitment. Blind recruitment means that the only thing we know about you when you apply for a role with us, is what your skills are, and whether or not you can do the job. The team that's hiring you won't know any of your personal details or your background until much later in the process. That means that none of your personal information can sway the decision. which means we focus on your skills and what you can bring to the role, rather than who you are or where you've been before. 

Apply